FAQ

 

 Do sunglasses from T Jay's come with a guarantee?

Every pair of sunglasses comes with a 14 day satisfaction guarantee, if for any reason you want to return your sunglasses, notify us within a 14 day period by emailing us at info@tjayshades.com. You will be refunded the total purchase price minus shipping. 

How do I know my payment is secure?

Every single payment is securely processed through a 128bit encryption payment processor by godaddy (a trusted name in online security). More information on our website security can be found by clicking the green or gold "lock" symbol in the address bar. here you can find our security certificate verification and information on the encryption process.  

How & where do I enter my Promotional Code?

Here's how to use discount codes: 

Check-Out as usual -> Input your billing & contact information -> Confirmation Page where you can apply discount code. Here's what it looks like:

Do you keep me up to date on the status of my order?

Of course we like to keep our customers up to date on their order, we send emails at the 3 main stages in an order: 

  1. When an order is placed, you will automatically receive an email stating the fulfillment process has begun
  2. When all items in the order are fulfilled, an email is sent stating all items are prepared for shipping
  3. The last email contains shipping information and means your orders has been shipped out and can be tracked

How long does it take for an order to ship?

If an order was placed before 2:00pm Mountain Standard Time, the order will be shipped that same business day. Any orders processed after this time will go out the following business day. 

Do you ship to P.O. Boxes?

Yes.

What forms of payments do you accept?

We currently accept Visa, MasterCard, Discover and Paypal. 

How do I return my sunglasses?

If for any reason you want to return your sunglasses, you must do so within 14 days of the purchase. Print out our return product form here, fill it out, and send it back with the sunglasses. Once received we will refund the purchase amount minus the original shipping cost. 

http://www.tjayshades.com/pages/rma-form

Do you sell sunglasses wholesale/ or have group buy discounts? 

Yes we do, for more information email us at info@tjayshades.com - we will send you wholesale information via email. 

I am interested in becoming a re-seller for T Jay's Unique Apparel, how do I apply for this position? 

Selling for T Jay's is fun and rewarding, send an email to marketing@tjayshades.com briefly describing yourself and why you would make a great candidate for our team.

What if none of these answered my question?

Email us at info@tjayshades.com. During normal business hours the response time is between 2-4 hours. We will respond within 24 hours if outside of normal business hours.